Box Office

Call the Box Office at
315-443-3275
More Info

Call Group Services at 315-443-9844 for groups of 10 or more.

 

Patron Services


Box Office Hours

The Box Office is open 10am-6pm, Monday - Friday, and 2 hours before each performance.

Coat Check

The free coat check is located just past the Box Office outside the Coyne Lobby and opens one hour before curtain. 315.443.9922.

Concessions

The bar located in the Sutton Pavilion offers wines, liquors and spirits while the coffee bar located in the Coyne Lobby offers various Hyman Smith Coffees. Both are open one hour before curtain and during intermission.

Rush Tickets

Discounted rush tickets are available for purchase on the day of performance, by phone or in person, pending availability. 


Ticket Exchange

All tickets may be exchanged within the same event. [Contact the Box Office at 315.443.3275 for all rules and procedures for ticket exchange.] Please return tickets to the Box Office or call the Box Office 24 hours prior to the earliest performance involved in the exchange. Single Ticket exchanges carry a $5 transaction fee per ticket. 6Pack holders may make one free exchange per show. Subscribers may make unlimited free exchanges; upgrade charges may apply. Subscribers who missed a scheduled performance and did not exchange may use their Extra Value Ticket or purchase a Missed Performance Pass for $5. Please call the box office at 315-443-3275 for more information.


Provisions for patrons with disabilities

The John D Archbold Theatre and the Storch Theatre are wheelchair accessible for every performance along with the lobby, restrooms and Box Office Windows. Please call the Box Office (315.443.3275) to arrange seating. Handicap Parking is available in the lot next to Phoebe's and in the parking garage on the south side of the 800 block of East Genesee Street.

Signed Performance are sponsored by Welch Allyn. They feature sign language interpreted performances in American Sign Language on select performances. Please see individual event calendars for dates and times.

We offer an infrared listening system for patrons with up to 70% hearing loss. The lightweight, wireless headset is comfortable and may be used from any seat in both the John D Archbold Theatre and the Storch Theatre. Headsets can be reserved free of charge through the Box Office (315.443.3275) or at the Coat Room (315.443.9922) before the curtain.

Emergency Contact

Leave your name and seat location at the Coat Room when you arrive. This is the only way we can locate you. In case of an emergency during a performance you may be reached at 315.443.9922